Whakarewarewa Thermal Village Tours
Whakarewarewa Thermal Village Tours
ico-phone1 Call Us:
07 349 3463
ico-cal1 Opening Hours:
7 Days per Week
8.30am – 5.00pm
(last ticket sales are at 4:15pm)
Closed Christmas Day

Terms and Conditions

Purchasing of Products

Price Information
The prices shown are only applicable to purchases made via the Whakarewarewa Thermal Village Tours website.

All prices are quoted in New Zealand dollars (NZD) and include New Zealand's goods and service tax of 15%.  Goods and service tax will be deducted from customers purchasing products outside New Zealand

In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price.  In these circumstances, you will not be bound to continue with your purchase, and will be asked to contact us to confirm that you wish to proceed.
Email: info@whakarewarewa.com
Phone: +64 7 349 3463

We will only accept credit card payment of orders placed through this Web Site.  Payment will be debited to your account before the despatch of your purchase.

Whakarewarewa Thermal Village Tours processes all credit card purchases made by our customers.

Delivery Charges

If a product is available to purchase online, postage and packaging is charged in addition to the prices shown.

We make every effort to keep our delivery charges as low as possible.  The delivery charge is at one set rate for National & International buyers.  You only pay one delivery charge for all products regardless of 2 or more products being purchased.

Damaged Goods

Risk of loss or damage to goods passes to you upon dispatch of the goods to your postal address.

If however, the goods are damaged or faulty when they are delivered to your postal address, please advise us, and return the damaged or faulty goods to Whakarewarewa Thermal Village Tours.  Whakarewarewa Thermal Village Tours will consider whether to replace the goods or provide a refund to you.  

If the goods fail to arrive at your postal address within a reasonable time following your order being placed, please notify us.  We may replace the goods free of charge.

Whakarewarewa Thermal Village Tours will comply with its obligations pursuant to the Consumer Guarantees Act 1993.

Return of Goods

If you change your mind regarding the purchase of goods after you have placed your order with us, please contact us as soon as possible to advise that you no longer require the goods.  

We will consider whether to substitute those goods ordered for other goods of the same or lesser value or to provide a refund to you.  The decision shall be entirely ours, and we are not obliged to accept 'change of mind' returns.

If we decide to substitute the goods or provide a refund to you, we will notify you, and will require the goods to be returned to us in the same condition as when the goods were dispatched and within 5 days of those goods being delivered to your postal address.

Any postage and packaging charges on returned goods are non-refundable.


Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us, including your credit card details, is transmitted at your own risk.

Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information in accordance with the Privacy Act 1993.

Complaints and Queries

If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at info@whakarewarewa.com, telephone us +64 7 349 3463, or write to Whakarewarewa Thermal Village Tours, PO Box 6148, Whakarewarewa, Rotorua, New Zealand.




All prices are quoted in New Zealand dollars (NZD) and includes New Zealand's goods and service tax of 12.5%

Pre-payment of Reservations

To be processed through our online shopping cart.  Once transaction has been administered a prepaid voucher with all details pertaining to your reservation will be emailed to you.


Unless there is a prior agreement, a 25% deposit will be required at least 5 working days prior to your arrival for groups containing 40+ persons and groups requiring our Hangi Meals.


All reservations should be placed directly with Whakarewarewa Thermal Village Tours by phone, fax or email.  Notice of 48 hours is required if a guided tour is requested.  See deposit requirements for booking requiring hangi meals and large groups.

Alterations to Reservations

Should it be necessary to alter your reservation please inform Whakarewarewa Thermal Village Tours no later than 24 hours prior to your arrival.  Failure to do so may result in additional costs to your company.

Cancellation Policy

Notification of cancellations will need to be made at least 48 hours prior to confirmed date of booking.  Failure to do so will result in a cancellation fee of 25% of the total booking.  


Geothermal activity can be unpredictable.  Whakarewarewa Village Charitable Trust and its employees, servants and agents take all practicable steps to manage the hazards associated with geothermal activity. However, you must follow our instructions at all times and comply with our Health and Safety procedures.  Parents, please ensure that your children do the same. To the extent permitted by law, any liability for damage to your property, disruption to travel plans, or personal injury is expressly excluded. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993."   

Website Privacy Policy

When you visit and explore our website, we recieve information. Tools like server logs and web analytic programs (including ‘cookies’, ‘pixel tags’ and other anonymous identifiers) are used to help us gather this information.  These tools may gather information such as what browser and operating system you use, the URL of the site from which you came and the site to which you are going when you leave our website, search terms, your location and what content, products and services are viewed when visiting or registering for services on our website.